How to choose your next IT support company

Across the UK, businesses large and small often rely on 3rd party organisations to provide IT support for their technology infrastructure. When choosing an IT support company, it can be a daunting task, such is the critical nature of the IT systems within most businesses. So, in this article we will look at some of the key things to consider when appointing a partner to support your IT systems.

There could be many reasons that you might be looking for a new IT support consultant, for example you might wish to appoint an IT company closer to your geographic location. Were you looking for IT support in Cambridge, naturally we would recommend you give us at RML IT Consultants a call, that said we now provide IT support to companies much further afield, so even if you are not in the Cambridge area, free to call to discuss your IT needs.

There are so many companies which would profess to be IT support consultants, from someone fresh off a training course who tinkers around with PCs at home, to large outsourcing organisations. Often it can be a case of comparing apples and oranges. A good IT support company will always be happy to talk to you about your business, what issues you feel there might be, and work in partnership with you to ensure you gain confidence in your IT infrastructure. A key virtue of a good technology partner is one that understands your requirements as a business, that can highlight the opportunities of any relevant technology that becomes available, without recommending lots of needless and perhaps expensive technology.

When sitting down with your potential IT support agency, it’s important you get the right information. Their experience and capability is key information to obtain. Does the company currently support similar size organisations to your own? Do they have direct experience with the technology which you currently employ? A company that hasn’t the right experience in dealing with the kinds of issues which may arise for you, will take much longer to find a solution, if indeed they do at all.

What should you expect in terms of response times? Another key factor to consider when selecting your next IT consultancy. One thing often give out by larger IT support companies is a response time based on an automated ticket issued when requesting support. This of course is not providing support, and so if you contact the IT support company online or by phone, it’s important to ascertain the typical response time you might expect.

Other things to consider are the types of support an IT support company are prepared to offer. Often issues don’t require waiting around for a site visit, when a remote desktop support session could quickly have the problem solved so you can get on with your day, rather than having IT issues being the sum total of your day.

Another vital aspect your IT support consultant should want to discuss with you is IT security, this is a growing issue for any size of organisation within the UK. Ensure you are speaking to an IT Consultancy that has plenty of experience in keeping their clients systems and data secure.

Finally, there are lots of different types of support agreements available, often coupled to different service level agreements. Discuss the options available and remember, sometimes the cheapest option becomes much more expensive if it really doesn’t cover what you actually need. One of the key reasons for appointing an IT consultant is to provide you with peace of mind so you can get on with running the business.